Job Details
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ST Recruitment Centre (02C4416)
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Recruitment Centre
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Customer Service Exe. ( AWS / CPF / Staff Benefits )
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Jurong
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$2800.00
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5 day work week
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A-Level
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2 Years
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Requirement:
- Job Applicants' with Good communication and telephone technique
- Good interpersonal , writing , Analytical & negotiation skills
- Abke to handle Mandarin speaking Associates & Customers
Jobs Description:To assist the Manager in the implementation of Customer Service Tasks and Duties:-- Receive and attend to customer’s enquiry, feedback and complaints.
- Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
- Monitoring and report on Customer survey and feedback.
- Organization of Company’s functions and community activities, general office correspondence and responding to customer’s requests.
- Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
- Attend to and manage customers’ request for Rate Reduction.
- Attend to and manage customers’ termination notice, salvage of accounts and handling all issues including dismantling, compensation etc.
- Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our service to the tenants.
- Implementation of customer service and appreciation program:
- Development and maintenance of customers' data for implementation of feasible customer service program in the ERP systems.
- Maintenance and monitoring of Company's Web-site , Digital marketing platform to existing subscribers and business associates.
- Follow up attendance to customers' request from Web-site.
Others:- Company located in the Jurong areas.
- No quota for work permits.
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Customer Service/ Call Centres Telemarketing
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Permanent
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