Target Recruitment
a member of WMS Group (15C7744)

http://www.wmsgroup.net

Employment Agency

Our client's profile:

Bendemeer Road

$3500 to $4000

Mondays to Sundays : 10am to 7pm / 11am to 8pm (2 Off Days in a week : 1 weekday and 1 weekend)

NITEC

3 yo 5 years

Responsibilities

As the first point of contact with customers, to provide excellent service to customers, proactive and professional in handling enquiries and queries through various communication channels by customers, on product or service-related queries, troubleshooting and handling any complaints. Details as follow:-

• To provide customers with professional advice on product, service-related queries, complaints and feedbacks
• To work closely with the commercial team as a Lens expert providing advice to eye care practitioners and internal colleagues
• To support the operations team (CEF : Cut, Edge and Fit) in ensuring product quality and service standards are maintained
• To be observant and detailed oriented to spot any breach in lens quality issues and follow up to ensure it is resolved accordingly.
• To prepare quality reports and liaise with global team on quality issues
• To give advice or recommendation to customers (Eye Care Professionals (ECP) or end-consumers) regarding products or services enquiries via various communication channels (such as phone, whatsapp, email, Facebook messenger)
• To resolve customer’s disputes or complaints efficiently and effectively
• To support order entry that are placed by customers
• To assist customer in checking of job status and update / follow-up accordingly
• To support the marketing and professional affairs team on administrative tasks required for campaigns, as and when required

Requirements

• Min Diploma in Optometry or NITEC in Opticianry, or its equivalent
• At least 3 to 5 years of optical retail or related work experience
• Strong technical knowledge and passion in Optics
• Detailed orientated, observant and high level of accuracy
• Proactive mindset with the ability to take on pressure and to handle difficult customers tactfully
• Excellent problem solving, communication & interpersonal skills
• Good computer skills in Microsoft Office applications

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Working Location : Bendemeer Road

Working hours
Mondays to Sundays : 10am to 7pm / 11am to 8pm
2 Off Days in a week : 1 weekday and 1 weekend


Interested parties/candidates, please send updated resume in MS Word format, including:-

(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability

(We regret that only shortlisted candidates will be notified)

Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)

Customer Service/ Call Centres Telemarketing

Others

Permanent