Job Details
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Target Recruitment
a member of WMS Group (15C7744) -
Employment Agency
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Our client's profile:
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Service Administrator (Medical/Vision Devices) / East (RL)
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Bendemeer
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$3,000 to $3,600
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Mondays to Fridays : 9.00 am to 6.00 pm
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Dip
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2 to 5 years
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Responsibilities
- To execute service using Service CRM
- Manage the service hotline, assignment & dispatching of service jobs to Field Service Engineers
- Handle incoming enquiries from customers, such as Doctors & Nurses from hospitals & clinics
- Ensure high customer satisfaction
- Handling of Quotations for Spare Parts, Repairs & Service Contracts
- Manage spare part purchase, service tools purchase & calibrations
- Manage loan of service tools and parts in the SEA region
- Manage of return parts to factories & inhouse factory repairs
- Preparation of documents required by customers
- Prompt closing of completed orders and maintain high data quality in Service CRM
- Participating in the Continuous Service Excellence projects
- Generating of relevant reports
- Any other duties and responsibilities as assigned by the management
Requirements
- Diploma / Degree in Business Administration, Marketing, or its equivalent
- 2 to 5 years of relevant working experience in handling Admin, Order Processing and Customer Service
- Basic knowledge in logistics will be an added advantage
- Excellent interpersonal and communication skills
- Good Time management skills
- Customer oriented with pleasant personality and proactive mindset
- Good team player and able to work under tight timelines
- Proficiency in Microsoft Office (Word & Excel – Pivot table & Vlookup, etc)
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Working Location : Bendemeer Road
Working hours
Mondays to Fridays : 9.00 am to 6.00 pm
Interested parties/candidates, please send updated resume in MS Word format, including:-
(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL) -
Customer Service/ Call Centres Telemarketing
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Admin/ HR
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Permanent
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