Job Details
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Target Recruitment
a member of WMS Group (15C7744) -
Employment Agency
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Our client's profile:
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Customer Service Consultant x 7 (Call Centre) / Alexandra - (RL)
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Alexandra
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Working hours : Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month
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O-Level
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2 years
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Responsibilities
The Primary role for this position is to :-
- Handle incoming calls on the helpdesk
- Give excellent customer service at all times
- Attend to customer queries / feedback, troubleshooting & schedule service appointment for service support team.
- Provide solutions and alternatives to customers.
Service recovery / Customer Service
- Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
- Provide technical support for resolution of customer problems, incidents, issues, request and queries
- Escalate issue and follow up.
Administrative Tasks
- Data entry all cases into system accurately and timely
- Respond to customer email timely
- Apply to procedure, process and meet KP
Requirements
- Minimum GCE ‘’O” / Diploma in Business Administration or its equivalent
- At least 2 years’ experience in customer service/call center, B2C & B2B environment an added advantage
- Computer knowledge in Microsoft office
- Proficient in Home Appliances and Home Entertainment products
- Excellent communication and interpersonal skills
- Attention to details
- Highly motivated and adaptable
- Positive mindset and good team player
- Able to work under time pressure, able to prioritize workload and meet deadlines
- Passion to serve Knows how to handle and resolve customer issues
- Able to commence work by 15 Dec 2020
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Working hours : Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month
Interested parties/candidates, please send your updated resume in MS Word format including the followings
(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)
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Customer Service/ Call Centres Telemarketing
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Others
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Permanent
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