Job Details
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Target Recruitment
a member of WMS Group (15C7744) -
Employment Agency
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Our client's profile:
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Customer Relation Officer (CRO) 5-day Week/Alexandra / (RL)
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Alexandra
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5 days
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Dip
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1 to 2 years
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Responsibilities
Service recovery/Customer Service
- Handles customer complaints (VOC, emails, calls etc)
- Coordinates/interacts with different departments to ensure customer issues are resolved in timely manner.
- Make sure customer receives the highest level of customer service
- Provides prompt, courteous, professional & accurate responses to customers
- Ensures adherence to internal policies, procedures and practices
- Pitch new ideas/solutions to improve customer experience
- Investigates customer complaints
- Works directly with customers to meet their needs, answer their questions and provide support
Administrative tasks
- Prepares reports and analyze data
- Perform all other duties assigned by supervisor or manager
Requirements
- Diploma in Business or its equivalent
- Min 1 to 2 years of working experience preferably in customer service/call center with analyzing and reporting experience.
- Computer skills (Microsoft Office especially Excel and PowerPoint)
- Excellent in communication (both spoken & written)
- Attention to details
- Highly motivated and adaptable
- Good team player
- Able to work under time pressure, able to prioritize workload and meet deadlines
- Ability to handle and resolve customer issues
- Candidate who can commence work with short notice will be an added advantage
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Interested parties/candidates, please send updated resume in MS Word format, including:-
(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL) -
Customer Service/ Call Centres Telemarketing
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Others
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Permanent
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