Job Details
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ST Recruitment Centre (02C4416)
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Recruitment Centre
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Monitoring Centre Associate (Control Room Office / Call Center)
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Jurong
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$ 2300
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4 + 3 + 4 / Shift Pattern (12 Hours Day / Night)
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Dip
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24/7 - I.T. Access Control & Alarm Systems
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Diploma / ITE In Business / Admin / Customer Service
Entry-Level - I.T. Knowledge / Skills Set Required- Assist Team Leader to provide Technical troubleshooting support to Customers on Alarm Issues in an effective and efficient manner.
- To monitor and respond to Alarm Signals within Service Level targets
- To attend to Customers’ enquiries on Products, Accounts and Services, and offer alternatives solutions to fulfill Customer needs, ensuring total Customer satisfaction.
- Technical Training on Product Operating Instruction Manual will be given to you.
- Ensure that Standard Operational Procedures (SOP) are adhered for
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Customer Service/ Call Centres Telemarketing
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Information Technology/ Infocom
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Permanent
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