Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Customer Service Cum Admin Assistant

  • Tuas

  • $1800-2100

  • 5.5

  • O-Level

  • 2

  • *No quota/ No work permit application.

    REQUIREMENTS:

    Minimum 2 years office administration and customer service experiences / exposal
    Be charismatic with good personal attribute; patient, humble, caring, attentive, good listener, good initiative, empathetic and speak tactfully
    Ability to work harmoniously with others in the team
    Ability to provide admin support, billing and work with “eye for details”
    Demonstrated ability to work in a multi-cultural environment.
    Minimum GCE “O” level with simple office admin and customer service experiences

    DUTIES:

    Take care of department / office administration, inventory Control, order processing, delivery arrangement.
    Main customer service liaison for principal, sales representative, promoters, dealers, all drivers and customers for all follows up action for both local delivery & collection operations and outstanding payments.
    Ensure all daily delivery orders (DOs) are accounted, processed, handed over to delivery teams with proper driver daily acknowledgement and returned for with COD, if any.
    Plan and group all deliveries base on best productive, efficient and effective route plan and communicate well with all customers, dealers and drivers with exception handling in placed.
    Ensure all delivery orders (DOs) are properly endorsed with clean POD (Proof Of Delivery) with cheque, if any and Checklist before acceptance from delivery teams
    Monitor and track all outstanding deliveries, postponement and payments
    Ensure all complaints / feedbacks are registered and raise CAPA (Corrective and Preventive Action), if necessary.
    Responsible for the follow up POD accounting and administration base on the agreed timeline submission to Principals / Dealers
    Ensure and administer all daily mails and letters collection and dispatch to/from Admin office to all relevant departments.
    Maintaining high standards of health and safety, hygiene and security in the work environment.
    Display teamwork within team to ensure productivity targets / KPIs are met.
    Assist DC Manager in verification on both service billing and delivery payment processes 
    Carry out all services as per SOPs, flow processes, WIs and feedback to DC Manager if any deviation or improvement needed.
    Perform other job tasks as and when assign by the supe

     

  • 63381123

  • Admin/ HR

  • Customer Service/ Call Centres Telemarketing

  • Permanent


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